FAQ

Frequently Asked Questions

 

What makes Photamate different?

We can tell you that Photamate can do things your current solution cannot do with certainty. We can tell you that it’s a better value. We can tell you that it gives you more product flexibility. In fact, we can go on all day about what sets Photamate apart! But instead, we recommend that you simply download it and try it for yourself.

What kind of experience do I need to operate Photamate?

None! We’ve designed Photamate to be easy and intuitive to operate. You don’t need photography or photo editing experience to produce great photo favors. We’ll provide all of the training and support you need to ensure your success through phone and online consultation, video tutorials, and documentation. Don’t worry…it’s not difficult. We also offer optional on-site support in some circumstances. Please contact us to discuss your needs.


What are the minimum system requirements?

Windows XP, 7, or 8 (32 or 64-bit)
i3 or higher processor (or AMD equivalent)
4 GB Memory
500 MB free hard-drive space

Please note that if you are processing photos in high volume and performance is important, purchase the fastest computer you can afford. While the minimum requirements will work without issue, remember that photo editing operations can be demanding on system resources. Lower-tier or power-saving CPU’s, such as those found in economy home systems and netbooks, are not the best choice.

 

Is there a Mac version?

Photamate is a Windows-based product. There is no Mac version at this time, however we’ve had users report successfully running the software using porting solutions like Parallels or Boot Camp. While we encourage you to try, it is not officially supported.

 

How much does it cost?

Photamate basic edition is $459 for a single-computer license. Purchase a 2-license pack for $699, or a 3-license pack for $899.

 

If I purchase one license now, will I get multi-license discount if I decide to add additional licenses later?

No. The multi-license discount is only available when purchasing a license package, not individual licenses .

 

Are there any additional license fees?

No. Your license does not expire and there are no additional fees with the exception of optional upgrades.

 

Can I use Photamate on multiple computers?

A single license covers one primary computer. You may install the software on a second backup computer, however you may not use both at the same time.

 

What is the upgrade policy?

Minor upgrades within the same version are free. Major upgrades are fee-based.

 

How can I get support?

First, consult the Photamate help file. Most feature or function-related questions can be answered there. Or, utilize one of our online support tools to search the knowledge base, open a support ticket, or visit the community forums.

 

What kind of camera do I need?

Photamate includes direct tethering support for many Canon DSLR cameras (see chart below). Our tethering function is unique in that your images can be manipulated as layers, right on the workspace. However, you don’t need a Canon DSLR. Our import function allows you to use any camera that supports saving images directly to a folder on your PC, and works with our capture interface. This gives you many of the benefits of direct tethering (thumbnail list, auto-import), even if your camera doesn’t support it. You may also use an optional Eye-Fi card for wireless transmission of images, even if your camera doesn’t support saving files to your PC. Our camera capture function gives you the flexibility you need to get your photos into the editing interface very quickly.

The following Canon cameras are supported for native tethering in Photamate. If your camera is not listed, the Canon EOS utility can be easily configured to work with the import folder, as can several utilities available for Nikon models.

EOS-1D Mark III

EOS 40D

EOS-1Ds Mark III

EOS 450D/Rebel XSi

EOS 1000D/Rebel XS

EOS 5D Mark II

EOS 50D

EOS 500D/Rebel T1i

EOS 7D

EOS-1D Mark IV

EOS Rebel T2i

EOS Rebel T3

EOS Rebel T3i

EOS Rebel T4i

 

What kind of printer do I need?

Photamate works with any Windows-installed printer. We recommend a quality dye-sublimation photo printer for lab-quality results. HiTi, DNP, Sony, Kodak and Mitsubishi are among the brands that manufacturer quality event printers.

 

What if my question is not answered here?

Drop us a line. We’d be glad to answer any additional questions you may have.